ABN 19 001 313 195
The issuer of this Guide
This Financial Services Guide is issued by Supercom Consultants Pty Limited (Supercom). Supercom holds an Australian Financial Services Licence and can be contacted at the address in the corporate directory at the back of this Financial Services Guide.
The purpose of this Guide
This Guide is provided to inform you about our services and fees and to assist you when deciding to use our services.
It includes information about:
- the financial services we can provide;
- the financial products we can offer;
- your privacy and how we use your personal information;
- how we handle complaints;
- the significant relationships and associations that we have; and
- the remuneration that may be paid to us or to other relevant people in connection with the provision of our services.
Documents you may receive from us
In addition to this Guide, you may receive a Statement of Advice and/or a Product Disclosure Statement (where relevant) from us. A Statement of Advice (SOA) is a written record of the personal advice we give to you. The SOA will set out:
- our understanding of your relevant personal circumstances and your investment objectives and preferences;
- our recommendations about specific financial products;
- the basis of those recommendations (for example, why we think the product is appropriate for you); and
- disclosures about any relevant fees, commissions and associations. In general we are required to provide you with an SOA the first time we provide you with;
personal advice about each type of financial product or when there has been a significant change in your circumstances. Where an SOA is required, we must give it to you before we provide any services in connection with the advice documented in the SOA. However, if you instruct us to provide the services immediately, we will give you an SOA within five days of providing the advice.
If we provide personal advice in circumstances where we are not required to give you an SOA, you may request in writing a record of this advice (if we have not already provided a record to you) at any time for a period of seven years after the date the advice was given.
A Product Disclosure Statement (PDS) is a type of offer document. A PDS will provide information about a product – for example, its’ features, benefits, fees and associated risks to enable you to make an informed investment decision.
A PDS must be given to you in connection with any offer or recommendation to invest in:
- managed investments;
- superannuation products;
- insurance products;
- retirement savings accounts;
- deposit products; or
A prospectus may be issued instead of a PDS for some financial products – for example, a new listing of shares or debentures.
The services and products we can provide
We are authorised to provide advice and/or deal in the following financial services and financial products:
- basic deposit products;
- non-basic deposit products;
- managed funds;
- government debentures, stocks or bonds;
- investment life insurance products;
- life risk insurance products;
- securities; and
Who will give you advice
Our advisers may give you advice. They are approved representatives of Supercom and we are responsible for the advice they provide to you.
Giving instructions to buy or sell
You may give us instructions in person, by telephone, email, facsimile or letter.
Your privacy and personal information
- contacting your adviser;
- writing to: Privacy Officer Supercom Consultants Pty Limited
Address is in the corporate directory at the back of this Financial Services Guide
How we handle complaints
If you have a complaint, we encourage you to discuss the matter with your Supercom Adviser or Supercom management. If you are not happy with the response you receive, please write to:
Head of Compliance Supercom Consultants Pty Limited.
When dealing with a complaint you have submitted to us in writing:
- we will provide written acknowledgement of our receipt of your complaint in the first instance; and
- we will prepare a response in consultation with your adviser and ensure all matters are thoroughly investigated and responded to appropriately, and aim to do so within 30 days.
If you are not satisfied with our handling of your complaint, you may have the right to take your complaint to the Financial Ombudsman Service (FOS), an independent complaints resolution body. FOS’ contact details are:
Financial Ombudsman Services GPO Box 3, MELBOURNE VIC 3001 Telephone 1300 78 0808 (free call) Facsimile (03) 9613 6399 Website www.fos.org.au Email firstname.lastname@example.org
Services provided by the independent complaints resolution body are free of charge.
Professional Indemnity Insurance
Supercom holds professional indemnity insurance that satisfies the requirements (Section 912B) of the Corporations Act. This insurance also covers the conduct of advisers who were authorised by us at the time of your complaint, but are no longer representatives of Supercom.
Relationships and associations
Supercom has entered into arrangements with stockbroking organisations in relation to the provision of stockbroking services. Supercom and these firms have made arrangements between ourselves in relation to fees, charges and commissions you are charged for services, and the costs associated with the provision of these services. Supercom may receive a percentage of the fees paid by you to these organisations in the form of a rebate. You will be advised of any rebate we may receive at the time of us providing the advice or the service to you.
Supercom has entered into arrangements with banking organisations in relation to the provision of banking services including deposit facilities. Supercom may receive up to 0.25% per annum of total funds on deposit from these organisations in the form of a commission. You will be advised of any commission we may receive at the time of us providing the advice or the service to you.
Because helping you realise your goals and objectives is of paramount importance to us, our advisers will also recommend appropriate products from a broad range of financial product providers.
We may pay referral fees where third parties refer clients to us or we may receive referral fees where we refer clients to third parties.
Supercom may act as your agent to give instructions to a broker on your behalf to trade on the ASX or on international stock exchanges. Supercom does not have any control or discretion over orders once they are submitted to the broker and Supercom has an overriding obligation to act in the best interests of its’ clients.
Remuneration and other benefits
Where we are required to issue you with an SOA in connection with specific advice, that document will provide details of the fees we receive in connection with that advice.
How your adviser is paid
Your adviser is paid a salary and a variable component determined by the level of revenue received by Supercom attributable to your adviser. In general, your adviser can receive up to 50% of the revenue Supercom receives.
How Supercom is paid
The standard fees payable in connection with products and services (including those provided under arrangements between Supercom and stockbroking organisations and Supercom and banking organisations) are as set out in this section of the Guide. All fees specified include GST, if applicable. We reserve the right to change these fees from time to time. While some of the fees we charge may be tax deductible, we recommend that you confirm this with a professional taxation adviser who can give consideration to your particular circumstances.
Generally our remuneration takes the form of:
- a rebate of the percentage of the brokerage paid by you to a stockbroking organisation for the execution of security transactions;
- fees charged at a fixed rate for services provided – for example, for portfolio administration services, we will charge an hourly rate as agreed with you before the service is given;
- if you are a portfolio management client we may charge a service fee based on the value of your portfolio. We will agree this fee with you before you invest. This is in addition to any fees you pay to a stockbroking organisation for the execution of any transactions;
- initial and ongoing commission paid to us, by product and service providers – we may receive fees and commissions from issuers of managed funds, deposit taking institutions, banking organisations and other financial organisations when you choose to invest in one of their products. Generally, the relevant fund manager or product issuer may pay us initial commission of up to 4.4%, and ongoing commission of up to 1.00% per annum, of the value of your investment. Commissions and fees will vary for each product and will be set out in the relevant offer document (if applicable) and/or provided to you at the time advice is given or the financial service is provided (or as soon as practical thereafter) ;
- a combination of the above;
- referral fees for referring clients to other professionals, such as accountants. We may also pay referral fees if we receive referrals. We will disclose these fees to you, if applicable. These fees are generally in the form of: a fixed fee; a proportion of the initial and/or ongoing fees or commissions we disclose to you; or a combination of both; or
- any adviser service fees as agreed with your Supercom adviser.
Our advisers may attend conferences subsidised in whole or part by product providers. Eligibility to attend may be based on business revenue targets as well as achieving our internal quality standards and accreditations. Supercom may also receive sponsorship payments from product providers to subsidise our own conferences and professional development events.
Supercom Consultants Pty Limited
Suite 9, Blaxland House
5-7 Ross Street
North Parramatta NSW 2151
PO Box 2063
North Parramatta NSW 1750
Telephone Number (02) 8839 5600